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Pet Tag Dispatch and Delivery Information
Pet Id Tags Express Delivery Information
As a Feefo Gold Service Award winners, service is important to us. We aim to dispatch your tags as quickly as we can. For most engraved pet Id tag orders received before 1pm (Mon-Fri) we ship them on the same day.
Tag Dispatch Times
We normally dispatch most engraved pet name tags orders placed before 1pm on the same day (Mon-Fri) We do not ship on weekends or any UK public Holidays all orders will be processed on the next available working day
Stock Items such as pet collars and leads are also shipped same day (Mon-Fri) for orders received before 1pm
Other personalised Gifts are normally dispatched in 1-5 working days (Mon-Fri) from order receipt. Some may take longer please read the product description for full details where we detail if particular personalised Westie Gifts will take longer to dispatch.
Dispatch times are intended as a guide and are not guaranteed, frequently items are dispatched in shorter times and on occasion some items, personalised items or large orders may take a little longer. Busy trading times such as Christmas, etc may also lead to longer than normal dispatch times.
Please allow for delivery time in addition to dispatch time when ordering your items.
Pet Id Tags are classed as small items and to keep our prices competitive are shipped with the Royal Mail in the UK.
| Shipping Option | Tags /Small items | Normal Item (Gifts, Collars, leads etc) | Large Items (dog beds etc) | Order total £50 and more normal item | |
| Pet ID Tags - Standard First Class Delivery (Untracked) Delivery time: Royal Mail First Class Normally delivered in 1-2 Days* |
£ 1.50 | £4.99 | £6.99 | FREE | |
| Next Day Delivery (Mon–Thurs) (Fully Tracked) Delivery time: Guaranteed Next Day - Signature Required – Orders placed before 1pm* The fastest shipping option |
£6.50 | £ 7.95 | £ 7.95 | £ 7.95 | |
*Excludes Channel Islands, Isle of Man, UK Highlands & Islands, Northern Ireland - 1-2 days is a guide and is not guaranteed on occasion delivery may take longer due to the service provider please consider this prior to making your order.
Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year, Royal Mail First Class delivery can take up to 3 working days, and Royal Mail Standard delivery can take up to 5 working days. Neither Standard delivery or Fist Class Delivery estimated times are guaranteed.
Our Next Day service is only available on selected items and gifts.
Please remember to allow for dispatch time as well as delivery time when ordering your items.
International Delivery
We deliver most of our products and gifts internationally. It ‘s easy to choose international delivery at the check out stage.
| Location | Small postage | Normal postage | Big postage | |
|---|---|---|---|---|
 |
Delivery in Europe Delivery time: Normally delivered within 7 Days |
£ 2.99
|
£ 11.99
|
£ 15.99
|
|
Delivery to the U.S.A Delivery time: Normally delivered within 7-10 Days |
£ 4.99
|
£ 13.99
|
£ 19.99
|
|
Delivery to Asia/Australia Delivery time: Normally delivered within 7-10 Days |
£ 4.99
|
£ 13.99
|
£ 20.99
|
I want my order delivered to another address
You can choose a different delivery address when you go through the checkout. This is helpful should you need your order delivering to a work place or for your purchase to go direct to someone as a gift. Please note: unless asked otherwise the invoice will be sent with the purchase.
I need my order by a specific date
If you need a purchase by a specific date to avoid disappointment we strongly recommend our Special Next Day (Mon-Fri) Delivery Service or our Next Day Saturday Service
Personalised Products & Gifts Delivery
If you order personalised products or gifts they may take a little longer to dispatch because we have to prepare them just for you. If you order non-personalised items on occasion they may be dispatched separately from your personalised gifts.
Our Next Day service and Guaranteed Saturday delivery service may not be available on all of our personalised products.
I’ve not received my order
Please refer to the Delivery Times section on this page to check the estimated delivery time guidelines. Please note that deliveries to some locations may take longer and all deliveries may take longer than usual at busy times of year.
If your order still hasn’t arrived then please contact us to let us know that you’ve not received your order. We will discuss with you how we will put things right.
Disclaimer – Important Please Read
Whilst we will do everything we possibly can to ensure that your items or gifts arrive within the estimated delivery times, Pet Id Tags Express accepts no responsibility or liability whatsoever for any delays to the estimated delivery times caused by third parties (including Royal Mail or other courier companies) that we may use to deliver your order.
